99bbd Privacy Policy

99bbd is a safe and reliable online gaming platform that provides live casino, slot games, and cricket betting services for Bangladeshi users. This privacy policy ("Policy") describes in detail how we collect your personal information, how that information is processed, and under what circumstances it may be shared with third parties when you use 99bbd's website, applications, or related services.

By registering on this platform or using its services, you will be considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

99bbd may collect the following categories of information to provide you with the best gaming experience and to meet legal and regulatory obligations:

2.1 — Identity & Contact Information

• Full name, date of birth, and national identity card details (for age verification)
• Mobile number, email address, and residential address
• Username and password provided at registration (stored in encrypted form)

2.2 — Financial Information

• Payment method details: bKash, Nagad, Rocket, Upay, or bank transfer account information
• Transaction history, deposit amounts, and withdrawal records
• Responsible gaming information related to financial limits

2.3 — Technical & Usage Information

• IP address, browser type, device identifiers, and operating system information
• Login times, session duration, and browsing activity logs
• Information collected through cookies and similar tracking technologies
• Game play history, bet amounts, and outcomes

2.4 — Communication Information

• Records of your conversations with our support team via live chat and email
• Details of complaints, requests, and feedback

99bbd collects your information in the following ways:

• Directly provided information: Information you provide yourself during registration, KYC verification, payment forms, or support requests.
• Automatically collected information: When you use our platform, information is automatically collected through server logs, cookies, and similar technologies.
• From third parties: Some information may be received from identity verification services, payment processors, or partners who assist with meeting legal requirements.

99bbd uses your personal information for specific and lawful purposes. The details of each purpose are set out below:

4.1 — Account Management & Service Delivery

Creating, verifying, and managing your account; processing deposit and withdrawal transactions; delivering gaming services smoothly; and tracking your activity on the platform.

4.2 — Security & Fraud Prevention

Detecting and preventing unauthorized access to accounts; analyzing suspicious transactions; conducting necessary investigations to prevent money laundering and other financial crimes.

4.3 — Responsible Gaming

Monitoring your play patterns to identify potentially problematic behavior and providing support where needed. Implementing self-exclusion or limit-setting requests.

4.4 — Legal Compliance

Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements; responding to lawful requests from relevant authorities.

4.5 — Service Improvement & Personalization

Analyzing your preferences and behavior to improve service quality; resolving technical issues on the platform; and assisting in the development of new features.

4.6 — Communication

Sending account-related notifications, transaction confirmations, and security alerts. Sending promotional information based on your consent, which can be withdrawn at any time.

99bbd does not sell your personal information or transfer it to third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Service provider partners: Payment processors (such as third parties related to bKash, Nagad, Rocket, Upay), identity verification services, and data hosting providers — only the information necessary to operate the services.
• Legal authorities: In response to court orders, legal processes, or lawful requests from government authorities.
• Business restructuring: In the event of any acquisition, merger, or asset transfer involving 99bbd, where the new party will be bound to comply with the terms of this policy.
• With your consent: Before sharing information for any reason other than those listed above, we will obtain your explicit consent.

99bbd has adopted industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmission between your browser and our servers on the platform is secured through SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text — it is protected with a strong cryptographic hashing algorithm.
• Access Controls: Employees are given access only to the information necessary for their work. Every access is logged.
• Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Data Minimization: We collect only the information that is genuinely needed to operate the service.

However, no data transmission over the internet or electronic storage is 100% secure. We make every effort to ensure the highest level of protection, but we cannot guarantee complete security.

The 99bbd platform uses cookies and similar technologies. Cookies are small data files stored on your device. We use the following types of cookies:

7.1 — Essential Cookies

These cookies are essential for operating the core functions of the platform. They are used for session management, maintaining login status, and keeping security features active.

7.2 — Analytical Cookies

These help us understand how users are using the platform — which pages are visited most, how long they stay, and so on. This information helps us improve the quality of our service.

7.3 — Functional Cookies

These cookies are used to remember your preferences, language settings, and other personalized settings, so you do not have to set everything up again each time you log in.

You can control cookies in your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

99bbd does not retain your personal information longer than necessary. The retention period depends on the type and purpose of the information:

• Account information: For the entire duration the account is active and for a specific period after closure as required by law.
• Financial records: For the period specified under financial regulations and tax laws.
• KYC documents: In accordance with relevant legal obligations.
• Communication records: For a reasonable period for dispute resolution and customer service purposes.
• Log files: For a limited period for security analysis.

Once the retention period ends, information is securely deleted or anonymized.

As a user of the 99bbd platform, you have the following rights regarding your personal information:

9.1 — Access

You have the right to request a copy of the information we hold about you. To make this request, contact our support team.

9.2 — Correction

You have the right to request correction or update of any information held about you that is inaccurate or incomplete.

9.3 — Deletion

In certain circumstances, you have the right to request deletion of your information. However, where legal obligations exist, it may not be possible to fulfill this request in full.

9.4 — Objection to Processing

You have the right to object to the processing of your information for marketing purposes or in other specific cases.

9.5 — Withdrawal of Consent

For information processed on the basis of consent, you have the right to withdraw your consent at any time. Doing so will stop future processing, but will not affect the lawfulness of processing that has already taken place.

99bbd provides services only to persons aged 21 or above. We do not knowingly collect information from minors. Age is verified at the time of registration.

If we become aware that information has been collected from a minor, that account will be closed immediately and the related information will be securely deleted. Parents or guardians can report any concerns about this to our support team.

99bbd's servers and service provider partners may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that adequate data protection measures are in place. For data transfers, we follow applicable international data protection standards and enter into effective agreements with third parties.

99bbd may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a notification on the platform
• By sending a message to your registered email address
• By updating the "Last Reviewed Date" at the top of this page

Continuing to use the platform after changes have been made will be considered as your consent to the updated policy. If the changes are not acceptable to you, you may request to close your account.

The 99bbd platform may contain links or integrations to third-party services (such as payment gateways). These third parties have their own privacy policies and 99bbd is not responsible for those policies. It is recommended that you read the privacy policy of any third-party service before using it.

If you have any questions, concerns, or requests related to exercising your data rights regarding this privacy policy, contact the 99bbd support team: